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Delivery & Collection
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UK Deliveries
UK Deliveries
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Click & Collect
Click & Collect
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UK Deliveries
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Orders & Payments
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Pre-orders
Pre-orders
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Completed Orders
Completed Orders
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Gift cards & Vouchers
Gift cards & Vouchers
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Product Info
Product Info
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Pre-orders
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Returns & Refunds
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Returns
Returns
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Refunds
Refunds
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Returns
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Reward/Elite
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GAME Reward/Account
GAME Reward/Account
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GAME Elite
GAME EliteWhat will happen with Value Guarantee?
Any Elite Members that have held a Membership for 12 consecutive months (either by paying monthly or for a fixed period of 12 consecutive months) will receive a pro-rated number of GAME Reward points based on how long they have held the Membership for. You will receive a final balance of additional GAME Reward points that you have been awarded through Value Guarantee in a separate email.
If you have paid for your Membership for a fixed period of 12 consecutive months:
Example: If you have paid £36.00 for your Membership for 12 months but only used your Membership for a period of 5 months prior to the Membership ending, you would have paid a pro-rated amount of £15.00 for your Membership. If during these 5 months you only acquired £7.00 worth of GAME Reward points, you will be awarded an additional £8.00 worth of GAME Reward points into your GAME Reward account.
If you have paid for your Membership monthly by direct debit:
Example: If you have paid for your Membership monthly by direct debit for a period of 3 months from the month after the last Value Guarantee was paid made (if applicable) and prior to the Membership ending, which amounted to £9.00, but you have only acquired £7.00 worth of GAME Reward points, you will be awarded an additional £2.00 worth of GAME Reward points into your GAME Reward account.
The Value Guarantee amount will be calculated from the date of the last Value Guarantee payment for the previous 12 consecutive months if Value Guarantee will apply based on your GAME Reward points accrued in that period (if applicable).
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GAME Wallet
GAME Wallet
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GAME Reward/Account
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Product Support & Aftercare
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Accessory Care
Accessory Care
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Breakdown Care
Breakdown Care
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Monthly Care
Monthly Care
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Accessory Care
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Stores & Services
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Pre-owned/Refurbished
Pre-owned/Refurbished
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Xbox All Access
Xbox All Access
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Store Finder
Store Finder
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Pre-owned/Refurbished
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My Account
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Getting Started
Getting Started
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Technical Issues
Technical Issues
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Getting Started
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Financial Services
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Frasers Plus
Frasers Plus
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Frasers Plus
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Site Policies
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Site Policies
Site Policies
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Contact Us
Contact Us
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Site Policies