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UK Delivery Options

Delivery Type

Delivery Time


Standard Delivery
3-5 Days*
£4.99 per order
Express Delivery - 48 Hours2 days*£7.99 per order
Next Day Delivery (incl. Saturday)Next Working Day (incl. Saturday) if ordered before 7pm*£9.99 per order

Next Day Delivery by DPD (Carbon Neutral)

Next Working Day if ordered before 7pm*£11.99 per order

Saturday Delivery by DPD (Carbon Neutral)

Saturday Delivery if ordered before 7pm Friday£11.99 per order
Next Day Delivery Before 12pm by DPD (Carbon Neutral)
Next Working Day if ordered before 7pm*
£13.99 per order
Specialist Delivery (Arrow XL)Orders dispatched within 5 working days; delivery within 14 days**£29.99 per specialist item
Oversized Delivery (Light & Large)
3 - 7 Days*£9.99 per order
Click & Collect2 days*£4.99 per order (Pay online, delivered to store, plus receive a £5 voucher to spend in store when you collect)
Click & Reserve2 hours for the reservation to be confirmed. 48 hours to collectFREE
(Order online, pick up and pay in store)

Small Print

  • Working Days are Monday to Friday. This excludes public holidays/bank holidays and weekends.

  • Order up to 7pm for next day delivery Sunday to Friday for standard stock lines.  

  • Standard orders placed after 7pm Friday to 7pm Sunday will be dispatched Sunday.    

  • Whilst we will do everything we can to meet the delivery times above, there may be factors outside of our control and we cannot guarantee delivery within this time frame    

  • Digital purchases are excluded from the total order value for tracked courier services.

*Remote Area Delivery Times

Deliveries including Pre-orders to non-mainland UK addresses and remote locations (such as the Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands) may take longer to reach you.

**Orders for items which require Specialist Delivery will follow the below process:

  • Your order will be dispatched within 5 working days.
  • Arrow XL will contact you, using the details provided when you placed the order, to book a slot for the delivery of your item.
  • You will be advised 2 days ahead of your delivery date of the delivery time slot.
  • On the day of delivery, the crew will call you 30 mins ahead of their expected arrival.
  • Claims for damage in transit for Specialist Delivery items will need to be reported to Customer Service within 5 working days.
Still need to contact us
My delivery is missing an item

If you have purchased more than one item in one order, these may be delivered separately.

If your order contained a download code, please check your email address - it should already be there!

Should you still require assistance, please contact our Customer Service team using the contact us button at the bottom of this article, our team will be happy to help find the rest of your order.

Still need to contact us

Our Webchat is here to assist you.

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We might take a day or two to answer your email.

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My parcel shows as delivered, but I've not received it

Sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour.

Please check around the outside of your property, the parcel may have been left in a safe place. It's also worth checking the delivery information within the tracking, as any delivery images captured by the driver may help you identify where the parcel has been left.

We would also ask that you check with your neighbours as the driver may have left the parcel with them.

If you still need some help after checking the above, please contact Customer Services as we'll be happy to help you. 

Still need to contact us

Our Webchat is here to assist you.

Start chat

We might take a day or two to answer your email.

Send email
Where is my order?

For most orders, you can track the status of each parcel when you check your order history online.

We will keep you updated by email as your order progresses, this includes sending you the tracking details so you can learn more about your parcel progress.

Once your parcel is with the delivery partner, they will also keep you updated so you know when to expect it.

Delivery timescales will vary depending on what you've ordered and the delivery service you selected. If you're concerned your parcel is taking a while to progress further, we'd recommend you check your order details first as your order may still be within the expected delivery timescales. You can find the expected delivery date on your emails updating you about your order.

Still need to contact us