-
Delivery & Collection
-
UK Deliveries
UK DeliveriesMy parcel shows as delivered, but I've not received it
Sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour.
Please check around the outside of your property, the parcel may have been left in a safe place. It's also worth checking the delivery information within the tracking, as any delivery images captured by the driver may help you identify where the parcel has been left.
We would also ask that you check with your neighbours as the driver may have left the parcel with them.
If you still need some help after checking the above, please contact Customer Services as we'll be happy to help you.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.
-
Click & Collect
Click & Collect
-
UK Deliveries
-
Orders & Payments
-
Pre-orders
Pre-orders
-
Completed Orders
Completed Orders
-
Payments
Payments
-
Gift cards & Vouchers
Gift cards & Vouchers
-
Product Info
Product Info
-
Pre-orders
-
Returns Policy
-
Returns
Returns
-
Refunds
Refunds
-
Product Recall
Product Recall
-
Returns
-
Reward/Elite
-
GAME Reward/Account
GAME Reward/Account
-
GAME Elite
GAME Elite
-
GAME Wallet
GAME Wallet
-
GAME Reward/Account
-
Store Services
-
Pre-owned/Refurbished
Pre-owned/Refurbished
-
Belong
Belong
-
Disc Repair
Disc Repair
-
Xbox All Access
Xbox All Access
-
Store Finder
Store Finder
-
Pre-owned/Refurbished
-
Product Support & Aftercare
-
Accessory Care
Accessory Care
-
Breakdown Care
Breakdown Care
-
Monthly Care
Monthly Care
-
Accessory Care
-
Other Services
-
Site Policies
Site Policies
-
Contact Us
Contact Us
-
Site Policies
-
My Account
-
Getting Started
Getting Started
-
Technical Issues
Technical Issues
-
Getting Started
-
Financial Services
-
Frasers Plus
Frasers Plus
-
Frasers Plus