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Delivery & Collection
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UK Deliveries
UK Deliveries
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Click & Collect
Click & Collect
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UK Deliveries
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Orders & Payments
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Pre-orders
Pre-orders
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Completed Orders
Completed Orders
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Gift cards & Vouchers
Gift cards & Vouchers
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Product Info
Product Info
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Pre-orders
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Returns & Refunds
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Returns
Returns
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Refunds
Refunds
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Returns
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Reward/Elite
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GAME Reward/Account
GAME Reward/Account
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GAME Elite
GAME Elite
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GAME Wallet
GAME Wallet
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GAME Reward/Account
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Product Support & Aftercare
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Accessory Care
Accessory Care
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Breakdown Care
Breakdown CareWhen can I use my Breakdown Care?
You can use your Breakdown Care for accidental damage from day one of your cover.
If your product has broken down due to a fault, your breakdown cover starts after the first 12
months as those are covered by the manufacturer’s guarantee (or GAME if your console is preowned).How does this work?
Breakdown
Accidental Damage
Within 30 days
Contact Domestic & General – see How do I claim?
Within first 12 months
Contact Domestic & General – see How do I claim?
After 12 but before 24 months
Contact Domestic & General – see How do I claim?
Contact Domestic & General – see How do I claim?
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Monthly Care
Monthly Care
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Accessory Care
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Stores & Services
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Pre-owned/Refurbished
Pre-owned/Refurbished
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Xbox All Access
Xbox All Access
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Store Finder
Store Finder
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Pre-owned/Refurbished
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My Account
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Getting Started
Getting Started
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Technical Issues
Technical Issues
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Getting Started
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Financial Services
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Frasers Plus
Frasers Plus
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Frasers Plus
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Site Policies
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Site Policies
Site Policies
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Contact Us
Contact Us
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Site Policies