Click & Collect

Help & info on orders paid for online and collected in store

How do I collect my order from store?
Your order will be delivered* to your chosen store and we will send you an email to let you know when your order is ready to collect. Opening hours for the ...
Fri, 21 May, 2021 at 6:18 AM
How long do I have to collect my order from store?
Your parcel will be held in-store for 7 days, starting from the day you receive your collection notification.  If you have not collected your order after 3...
Fri, 21 May, 2021 at 6:18 AM
How will I know when my parcel is ready to collect?
We’ll send you a confirmation by email or text (if you provided a mobile number) as soon as your parcel is ready to collect. This contains instructions on h...
Fri, 21 May, 2021 at 6:18 AM
Can I collect my pre-order in-store?
Yes, collecting from a store is available on most pre-order items. Simply place an order online, select collection options and choose your most convenient s...
Fri, 21 May, 2021 at 6:19 AM
Can someone else collect my parcel on my behalf?
Yes, someone else can collect your parcel on your behalf providing they have the order confirmation email and proof of identity (for the person the order is...
Fri, 21 May, 2021 at 6:19 AM
How do I redeem my Collect from Store voucher?
Your Collect from Store voucher can be redeemed in any UK GAME store. For terms & conditions, please click here.
Fri, 21 May, 2021 at 6:19 AM
How do I cancel my Click & Collect order?
  Collect from Store orders cannot be canceled once they have been shipped, you can, however, return the item under our returns policy. Alternatively, ...
Fri, 21 May, 2021 at 6:19 AM