How can we help you?

Your order will be delivered* to your chosen store and we will send you an email to let you know when your order is ready to collect. Opening hours for the ...

Your parcel will be held in-store for 7 days, starting from the day you receive your collection notification.  If you have not collected your order after 3...

We’ll send you a confirmation by email or text (if you provided a mobile number) as soon as your parcel is ready to collect. This contains instructions on h...

Yes, collecting from a store is available on most pre-order items. Simply place an order online, select collection options and choose your most convenient s...

Yes, someone else can collect your parcel on your behalf providing they have the order confirmation email and proof of identity (for the person the order is...

Your Collect from Store voucher can be redeemed in any UK GAME store. For terms & conditions, please click here.

  Collect from Store orders cannot be canceled once they have been shipped, you can, however, return the item under our returns policy. Alternatively, ...