Pre-orders

Updating pre-order payment method
If we are having difficulty processing your payment for a pre-order due to your payment method being declined, we will email you to ensure you don't mi...
Fri, 21 May, 2021 at 6:18 AM
Can I make changes to my pre-order?
To change your pre-order payment or delivery details, without cancelling your order, follow the steps below; Log in to your online account Select &#...
Fri, 21 May, 2021 at 6:19 AM
When will I be charged for a pre-order?
Funds will usually be charged to your card at the time of despatch, however, charges can be taken up to 7 working days before release date.  When you place...
Fri, 21 May, 2021 at 6:19 AM
Pre-order Price Guarantee
If the price drops online on an item you have pre-ordered after you have placed the order, you will pay the lower price.  If the price goes up on an item y...
Fri, 21 May, 2021 at 6:19 AM
I have lost my in-store pre-order receipt
Don't panic! You will be able to use your Reward Card as proof of pre-ordering. Simply go in to store on launch day with your reward card and inform on...
Fri, 21 May, 2021 at 6:19 AM
When will my pre-order arrive?
As long as your order is placed before 4pm on the day before release day and payment is processed without any issues, we would expect you to receive your ga...
Fri, 21 May, 2021 at 6:19 AM
XBOX SERIES X REPLICA MINI FRIDGE - Pre-Order Information
Wave 1 Pre-Orders - 19th October 2021  Update: 14th January. These are in the process of being shipped and will be delivered in the coming days. Wave 1 Pr...
Thu, 20 Jan, 2022 at 9:18 AM