Due to an increase in order volumes there may be a delay of up to 14 days in dispatching PlayStation 5 orders. We appreciate your patience and understanding as we work diligently to fulfill your orders. Thank you for choosing us!
If you checkout as a guest, you will be unable to change or cancel your order yourself. Please use our contact us page in order to query a cancellation.
For Registered Account holders:
If you are a registered customer you will be able to make all changes and amendments on your account, please follow the below instructions to do so:
1. Log in to your online account
2. Select 'My Orders' under 'My Account'
3. Locate the specific order you would like to cancel and click 'Order details'
4. Beneath the product you would like to cancel, click the 'Cancel This Product' button (WARNING: Clicking this button will immediately cancel this product).
Changing a Payment Method
Please note: To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Please contact your bank directly to solve these payment issues.
Funds will usually be charged to your card at the time of dispatch; however, charges can be taken up to 7 working days before release date. If we are having difficulty processing your payment for a pre-order due to your payment method being declined, we will email you to ensure you don't miss out. If you want to try again with a different card or confirm your details are correct by retrying your current card, please see your email or visit 'My Orders' from 'My Account'.
For non-Account holders (Guest):
Click the link in your email to create an account (This step is important to ensure the order is linked to your newly created account)
Sign into your new online account
Select 'My Account' and 'My Orders'
Click 'Order details' for the specific order
Click the 'Update Payment Details' button
For Registered Account holders:
Click the link in your email
Sign into your online account
Click the 'Update Payment Details' button
Select another payment card from your account or submit new card details. Remember to click the 'Resubmit Card' button after making your change.
