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  • Contact Us
  • Delivery & Collection
    • UK Deliveries
      UK Deliveries
    • Click & Collect
      Click & Collect
    • Click & Reserve
      Click & Reserve
  • Orders & Payments
    • Orders
      Orders
    • Pre-orders
      Pre-orders
    • Ways to Pay
      Ways to Pay
    • Digital downloads
      Digital downloads
    • Gift cards & Vouchers
      Gift cards & Vouchers
  • Returns & Refunds
    • Returns
      Returns
    • Product Recall
      Product Recall
  • Account
    • GAME Account
      GAME Account
    • GAME Reward
      GAME Reward
    • GAME Elite
      GAME Elite
    • GAME Wallet
      GAME Wallet
  • Our Services
    • Trade in (In Store)
      Trade in (In Store)
    • Pre-owned
      Pre-owned
    • Arena Time
      Arena Time
    • Xbox All Access
      Xbox All Access
    • Other Services
      Other Services
    • Contact Us
      Contact Us
    • Site Policies
      Site Policies
  • Product Support & Aftercare
    • Product guides
      Product guides
    • Accessory Care
      Accessory Care
    • Breakdown Care
      Breakdown Care
    • Monthly Care
      Monthly Care
      How do I claim?

      If there’s a problem with your product, you can call us on 0800 597 8614 365 days a year. Or you can book and track repairs online with My Account (excluding mobile repairs) at www.domesticandgeneral. We will either arrange for a courier, at our cost, to collect your item; arrange for collection via a drop off point; or send you packaging, a returns form, instructions and a prepaid protective envelope. You will have to arrange and pay for the packaging of the item. While not a requirement, it is recommended that you use the item’s original packaging. For mobile phones you will need to tell us your item’s IMEI number (so please keep a note of this) and you must ensure that all blocks are removed from your item before you send it to us for repair. For theft claims you will need to contact the appropriate police authorities as soon as possible, requesting a crime reference number or police report. You should also contact your mobile network provider to block your SIM/IMEI Number. Once you have contacted us we will then send you a claim form.

      *Calls may be recorded and monitored for quality and training purposes

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