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Black Friday
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Help
Help
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Help
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Delivery & Collection
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UK Deliveries
UK Deliveries
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Click & Collect
Click & Collect
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UK Deliveries
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Orders & Payments
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Pre-orders
Pre-orders
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Completed Orders
Completed OrdersHow do I change or cancel my Online order?
How do I change my order?
Please Note that we take payment and begin the dispatch process immediately after the order is placed and therefore, it is not possible to cancel using the process below. However, you can still return it within 28 days for a refund or exchange. For more details, please see our returns policy.
How do I cancel my order?
If you have placed a pre-order, it is possible to cancel your order before any payment has been taken. (Usually 7-10 days before release date).
For all other orders, we take payment and begin the dispatch process immediately after the order is placed and therefore, it is not possible to cancel using the process below. However, you can still return it within 28 days for a refund or exchange. For more details, please see our returns policy.
You also have the right to cancel your order for any item bought on this website for a full refund under the Consumer Contracts (Information, Cancellation and Additional Charge)s Regulations. Click here for more details on how to exercise this right of cancellation.
- Log in to your online account
- Select 'My Orders' under 'My Account'
- Locate the specific order you would like to cancel and click 'Order details'
- Beneath the product you would like to cancel, click the 'Cancel This Product' button (WARNING: Clicking this button will immediately cancel this product).
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Payments
Payments
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Gift cards & Vouchers
Gift cards & Vouchers
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Product Info
Product Info
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Pre-orders
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Returns Policy
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Returns
Returns
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Refunds
Refunds
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Product Recall
Product Recall
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Returns
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Reward/Elite
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GAME Reward/Account
GAME Reward/Account
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GAME Elite
GAME Elite
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GAME Wallet
GAME Wallet
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GAME Reward/Account
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Store Services
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Pre-owned/Refurbished
Pre-owned/Refurbished
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Trade In (In Store Only)
Trade In (In Store Only)
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Belong
Belong
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Disc Repair
Disc Repair
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Xbox All Access
Xbox All Access
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Store Finder
Store Finder
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Pre-owned/Refurbished
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Product Support & Aftercare
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Accessory Care
Accessory Care
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Breakdown Care
Breakdown Care
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Monthly Care
Monthly Care
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Accessory Care
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Other Services
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Site Policies
Site Policies
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Contact Us
Contact Us
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Site Policies
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My Account
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Getting Started
Getting Started
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Technical Issues
Technical Issues
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Getting Started
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Frasers Plus
Frasers Plus
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Frasers Plus