-
Delivery & Collection
-
UK Deliveries
UK Deliveries
-
Click & Collect
Click & Collect
-
Click & Reserve
Click & Reserve
-
UK Deliveries
-
Orders & Payments
-
Orders
OrdersHow do I change or cancel my Online order?
How do I change my order?
Unfortunately, in most circumstances, it's not possible to make changes to your order once it has been placed. If your order has already been dispatched from our warehouse, then you'll need to return the item following our Return Procedure. See Returning an Item for instructions on how to do so.
How do I cancel my order?
If you have placed a pre-order, it is possible to cancel your order before any payment has been taken. (Usually 7-10 days before release date).
For all other orders, we take payment and begin the dispatch process immediately after the order is placed and therefore, it is not possible to cancel using the process below. However, you can still return it within 28 days for a refund or exchange. For more details, please see our returns policy.
You also have the right to cancel your order for any item bought on this website for a full refund under the Consumer Contracts (Information, Cancellation and Additional Charge)s Regulations. Click here for more details on how to exercise this right of cancellation.
- Log in to your online account
- Select 'My Orders' under 'My Account'
- Locate the specific order you would like to cancel and click 'Order details'
- Beneath the product you would like to cancel, click the 'Cancel This Product' button (WARNING: Clicking this button will immediately cancel this product).
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.
-
Pre-orders
Pre-orders
-
Ways to Pay
Ways to Pay
-
Digital downloads
Digital downloads
-
Gift cards & Vouchers
Gift cards & Vouchers
-
Orders
-
Returns & Refunds
-
Returns
Returns
-
Product Recall
Product Recall
-
Returns
-
Account
-
GAME Account
GAME Account
-
GAME Reward
GAME Reward
-
GAME Elite
GAME Elite
-
GAME Wallet
GAME Wallet
-
GAME Account
-
Our Services
-
Trade in (In Store)
Trade in (In Store)
-
Pre-owned
Pre-owned
-
Arena Time
Arena Time
-
Xbox All Access
Xbox All Access
-
Other Services
Other Services
-
Contact Us
Contact Us
-
Site Policies
Site Policies
-
Trade in (In Store)
-
Product Support & Aftercare
-
Product guides
Product guides
-
Accessory Care
Accessory Care
-
Breakdown Care
Breakdown Care
-
Monthly Care
Monthly Care
-
Product guides