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  • Delivery & Collection
    • UK Deliveries
      UK Deliveries
    • Click & Collect
      Click & Collect
    • Click & Reserve
      Click & Reserve
  • Orders & Payments
    • Orders
      Orders
      How do I change or cancel my Online order?

      How do I change my order?

      Unfortunately, in most circumstances, it's not possible to make changes to your order once it has been placed. If your order has already been dispatched from our warehouse, then you'll need to return the item following our Return Procedure. See Returning an Item for instructions on how to do so.

      How do I cancel my order?

      If you have placed a pre-order, it is possible to cancel your order before any payment has been taken. (Usually 7-10 days before release date).

      For all other orders, we take payment and begin the dispatch process immediately after the order is placed and therefore, it is not possible to cancel using the process below. However, you can still return it within 28 days for a refund or exchange. For more details, please see our returns policy.

      You also have the right to cancel your order for any item bought on this website for a full refund under the Consumer Contracts (Information, Cancellation and Additional Charge)s Regulations. Click here for more details on how to exercise this right of cancellation.

      1. Log in to your online account
      2. Select 'My Orders' under 'My Account'
      3. Locate the specific order you would like to cancel and click 'Order details'
      4. Beneath the product you would like to cancel, click the 'Cancel This Product' button (WARNING: Clicking this button will immediately cancel this product).
      If you ordered using guest checkout, please contact us for further assistance.

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    • Pre-orders
      Pre-orders
    • Ways to Pay
      Ways to Pay
    • Digital downloads
      Digital downloads
    • Gift cards & Vouchers
      Gift cards & Vouchers
  • Returns & Refunds
    • Returns
      Returns
    • Product Recall
      Product Recall
  • Account
    • GAME Account
      GAME Account
    • GAME Reward
      GAME Reward
    • GAME Elite
      GAME Elite
    • GAME Wallet
      GAME Wallet
  • Our Services
    • Trade in (In Store)
      Trade in (In Store)
    • Pre-owned
      Pre-owned
    • Arena Time
      Arena Time
    • Xbox All Access
      Xbox All Access
    • Other Services
      Other Services
    • Contact Us
      Contact Us
    • Site Policies
      Site Policies
  • Product Support & Aftercare
    • Product guides
      Product guides
    • Accessory Care
      Accessory Care
    • Breakdown Care
      Breakdown Care
    • Monthly Care
      Monthly Care
  • Contact Us

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