Due to an increase in order volumes there may be a delay of up to 14 days in dispatching PlayStation 5 orders. We appreciate your patience and understanding as we work diligently to fulfill your orders. Thank you for choosing us!
Please Note that we take payment and begin the dispatch process immediately after the order is placed and therefore, it is not possible to cancel using the process below. However, you can still return it within 28 days for a refund or exchange. For more details, please see our returns policy.
How do I cancel my order?
If you have placed a pre-order, it is possible to cancel your order before any payment has been taken. (Usually 7-10 days before release date).
For all other orders, we take payment and begin the dispatch process immediately after the order is placed and therefore, it is not possible to cancel using the process below. However, you can still return it within 28 days for a refund or exchange. For more details, please see our returns policy.
You also have the right to cancel your order for any item bought on this website for a full refund under the Consumer Contracts (Information, Cancellation and Additional Charge)s Regulations.Click herefor more details on how to exercise this right of cancellation.
Locate the specific order you would like to cancel and click 'Order details'
Beneath the product you would like to cancel, click the 'Cancel This Product' button (WARNING: Clicking this button will immediately cancel this product).
If you ordered using guest checkout, please contact us for further assistance.
