Due to an increase in order volumes there may be a delay of up to 14 days in dispatching PlayStation 5 orders. We appreciate your patience and understanding as we work diligently to fulfill your orders. Thank you for choosing us!
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations, you may cancel your order up to fourteen (14) days after delivery of the order to you (or in the case of a multiple order, delivery of the last part of the order). Except that, orders for digital downloads cannot be cancelled once the download has started. This does not apply to Microsoft Digital Credit which may be returned in line and according to our Returns and Refunds policy.
You may cancel your order by contacting Us by email to cs@help.game.co.uk or post
Returns Department Game Retail Limited Unity House Telford Road Basingstoke Hampshire RG21 6YJ
Or, alternatively, by returning the products to any GAME Store, in accordance with the following provisions.
Unless items are damaged or faulty when delivered, you may only cancel your order if:
in the case of new software the items are as new, in a saleable condition, unused, undamaged and still in the original sealed packaging with the seal still intact;
in the case of new hardware, the items are as new, in a saleable condition, unused (except to the extent reasonably necessary to examine them), undamaged and contain every component part (cables, memory sticks etc.). If you are unable to comply with these requirements, you may still return the hardware item to us but We may make a deduction from your refund to take account of the reduction in value caused by any damage or missing components; and
in the case of pre-owned software and/or hardware the items are in the same condition they were in when We delivered them to you, have not been used by you (except to the extent reasonably necessary to examine them), are undamaged and, in the case of any game or other computer software, provided that it is still in the original sealed packaging (if applicable).
The Consumer Contracts (Information, Cancellation & Additional Charges) Regulations do not apply to Financial Services.
If you are cancelling an item purchased in a discounted or promotional offer or as part of a combined product (for example a combined hardware and games product), all items purchased in any offer or combined product are part of the same contract and have to be returned if you wish to receive a full refund. If all the items are not returned the refund will be adjusted accordingly. To partially cancel your order for a combined product you will need to contact our Customer Services team.
Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied if the loss is the result of unnecessary handling of the goods by you.
Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
All products should be returned to us by post at the address above within 14 days of cancelling your order. You will have to bear the direct cost of returning the products to us unless you are returning a faulty item. If you are returning a product to us because it is faulty, please see our Returns and Refunds help page for further details.
