Due to an increase in order volumes there may be a delay of up to 14 days in dispatching PlayStation 5 orders. We appreciate your patience and understanding as we work diligently to fulfill your orders. Thank you for choosing us!
To check the status of your Elite membership login here and select 'Home' from the top navigation. This will display details of your membership start and end date, and the current status.
WHERE CAN I SEE THE POINTS EARNED FROM MY ELITE MEMBERSHIP?
Elite members can view any Elite points earned by logging in here and selecting benefits from the top menu. This page displays the additional points earned from a membership above the base level of points available to a standard Reward customer.
Expecting to see something but are not? Read more on which products are eligible to receive points here.
WHY DO MY EXTRA POINTS NOT DISPLAY ON MY RECEIPT?
Points are always awarded within 48 hours of the purchase so that you can use them next time you come into the store or shop online.
You can always login to membership.game.co.uk to see all the points and benefits you have earned as a Game Elite Member and they will display within 48 hours. You will see your full credit balance also if you have the GAME app (no breakdown/transaction info).
WHEN WILL I RECEIVE MY BIRTHDAY GIFT?
You will receive your birthday treat on or around the time of your birthday, (as long as you provide your date of birth when setting up your Game Reward Account!)
WHEN DO I GET MY POINTS FOR A PRE-ORDER?
Both Reward and Elite customers will earn points on the full value paid for the pre-order 24h after receiving the pre-ordered product (this is for the full price paid for the pre-ordered product)
CAN I GET EXTRA POINTS ON STUFF I BOUGHT BEFORE I JOINED
When you redeem your GAME Elite membership code, we credit your account with the points on your purchases for the last 5 days. This means you won’t lose any points on recent purchases, as long as you activate right away!
ARE THERE ANY BENEFITS IN THE GAME APP TO HAVING A GAME ELITE MEMBERSHIP?
Yes. Download the GAME mobile app to claim your discounts in store, enter prize draws, view offers and see exclusive content and Elite benefits!
ARE THE SAVINGS INSTANT FOR GAME ELITE?
The extra points are awarded within 48 hours so that you can use them next time you come into the store or shop online.
Exclusive discounts to products and services are applied immediately.
HOW DO I MAKE SURE MY GAME ELITE BENEFITS ARE APPLIED FROM MY ONLINE PURCHASE?
Always make sure you are logged in to your account before you make a purchase online. You have to log in to make sure you don’t miss out on points!
HOW DO I MAKE SURE MY GAME ELITE BENEFITS ARE APPLIED IN STORE?
When you are at the till make sure that you scan your reward card with every purchase. This can either be the physical reward card or by logging into the mobile app and presenting the QR code. This will mean you can take advantage of all the exclusive offers and deals!
HOW DO I CHANGE MY ACCOUNT DETAILS ON MY GAME ELITE?
If you want to change the account details from which your direct debit is paid, you must do this via the Membership portal at membership.game.co.uk at least 14 days’ notice prior to your next payment date.
HOW MUCH NOTICE DO I HAVE TO KEEP TO CANCEL MY DIRECT DEBIT
You must give us notice to cancel at least 5 working days before the due date of your next payment, in which case your Membership will end at the end of the current month. If you give us less than 5 working days’ notice, your next payment will be taken and your Membership will not end until the following month
HOW DO I CANCEL MY DIRECT DEBIT
Login to the membership portal at membership.game.co.uk and select the cancel option.
