How can we help you?

Trade in (In Store) 9

• What products can I trade-in?
• How much will I get for my trade-in?
• How do I trade-in in a GAME store?
• Do you trade-in faulty items?
• Store Finder

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Pre-owned 9

• What condition will my pre-owned game come in if I order Online?
• Can I buy pre-owned PC games?
• How are your items graded?
• Do you have different grades of 'condition' for pre-owned games (e.g. mint, near-mint etc.)?
• Can I trade-in a pre-owned phone or tablet?

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Arena Time 5

• What can I use Arena Time for?
• How long do I have to use Arena Time?
• Where can I buy Arena Time?
• Where can I see my Arena Time?
• What is Arena Time?

Xbox All Access 1

• What is Xbox All Access?

Other Services 6

• Consumer Contracts Regulations 2013
• What is Disc Repair
• How does GAME’s phone repair service work?
• Can I check the stock of my local store online?
• Complaints about our Financial Services

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Contact Us 5

• Online Dispute Resolution
• How do I make a complaint?
• COVID-19 Information for our customers
• How do I contact GAME Customer Service?
• Contact us

Site Policies 4

• Cookie Policy
• GAME Retail LTD Privacy Policy
• Promotional Terms & Conditions
• GAME Wi-Fi Terms of Use