How can we help you?

Orders 4

• How can I view my order history?
• How do I change or cancel my Online order?
• What is the status of my order?
• Where is my order?

Pre-orders 8

• PlayStation 5 Important Information - updated 17th June
• Xbox Series X|S Important Information - Updated: 4th May 2021
• Updating pre-order payment method
• Can I make changes to my pre-order?
• When will I be charged for a pre-order?

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Ways to Pay 4

• Help with your payment
• Do you charge VAT?
• Payment methods
• PayPal credit FAQ

Digital downloads 6

• PC Downloading Issues
• My download code does not work
• How do I refund a Microsoft gift card code?
• Are download codes region locked?
• Where is my digital download code?

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Gift cards & Vouchers 5

• Where is my gift card PIN?
• How do I spend my voucher?
• How do I link a gift card to my GAME Wallet?
• What happens if I paid by gift card then cancel my online order?
• How to use Gift Cards