Xbox Series X|S Important Information - updated 10/02/21

Stock Availability

Please keep an eye on our Social channels and Website for updates on stock availability. We would also encourage you to keep up to date with the social channels of Microsoft. Our Customer Service team do not have any advance information on future stock availability. 

Our Trading Terms 

We reserve the right in our absolute discretion to limit a specific product or products to one product per customer (which includes, but is not limited to, per postcode, per email and/or per payment method). Customers will be notified via the product display page which product(s) these terms apply to.  If we detect a breach or attempted breach of these terms, we may cancel the relevant order or orders for the limited item(s).

Xbox Series X|S Stock - If you successfully ordered an Xbox Series X or S on Wednesday 10th February your order will be shipped by the 19th February if you selected Priority Insured Delivery and, shipped by the 26th February for all other delivery options. Our Customer Service team are unable to advise on a specific delivery date as this is not yet known. Please keep checking your emails for updates on the progress of your order. Payments will start being taken from Wednesday 10th February.

Tracking information is sent directly from the courier once they have received the item from GAME.

Xbox Series X|S Stock - If you successfully ordered an Xbox Series X or S on Thursday 27th January your order will be shipped by the 12th February if you selected Priority Insured Delivery and, shipped by the 19th February for all other delivery options. Our Customer Service team are unable to advise on a specific delivery date as this is not yet known. Please keep checking your emails for updates on the progress of your order. Payments will start being taken from Wednesday 27th January.


Tracking information is sent directly from the courier once they have received the item from GAME.

Credit Application Queries/Direct Debit Queries? 

In the first instance we would ask you to contact Klarna to understand the status of your Credit Application. GAME do not have visibility of this and therefore our Customer Service team are unable to answer any questions.  

Please visit Klarna for more information and their Customer Service contact details. Klarna will be contacting customers directly by email who have been impacted by technical reasons. Please check your junk/spam folders as well as your inbox 

Upgrading Online 

We are aware that some customers have experienced technical issues whilst trying to complete the upgrade journey online. We are working to resolve these however please ensure that you have the following information: 

Visit XBOX ALL ACCESSUPGRADE TO XBOX SERIES X|S FAQ to find out how upgrades work 

Check that you have the correct email address and serial number of the console that was purchased at GAME with Xbox All Access 

If you are struggling to locate your serial number you can find it on the original box, the label on your console or on the console info screen in Settings.

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