Xbox Series X|S Important Information - updated 07/01/2021

Stock Availability 

Please keep an eye on our Social channels and Website for updates on stock availability. We would also encourage you to keep up to date with the social channels of Microsoft. Our Customer Service team do not have any advance information on future stock availability. 

Xbox Series X|S Stock - If you ordered on 7th January 2021

If you successfully ordered an Xbox Series X or S on Thursday 7th January your order will be delivered by the 15th January if you selected Priority Insured Delivery and, by the 22nd January for all other delivery options. Our Customer Service team are unable to advise on a specific delivery date as this is not yet known. Please keep checking your emails for updates on the progress of your order. 

Payments will start being taken from Thursday 7th January.


Credit Application Queries/Direct Debit Queries? 

In the first instance we would ask you to contact Klarna to understand the status of your Credit Application. GAME do not have visibility of this and therefore our Customer Service team are unable to answer any questions.  

Please visit Klarna for more information and their Customer Service contact details. Klarna will be contacting customers directly by email who have been impacted by technical reasons. Please check your junk/spam folders as well as your inbox 

Upgrading Online 

We are aware that some customers have experienced technical issues whilst trying to complete the upgrade journey online. We are working to resolve these however please ensure that you have the following information: 

Visit XBOX ALL ACCESSUPGRADE TO XBOX SERIES X|S FAQ to find out how upgrades work 

Check that you have the correct email address and serial number of the console that was purchased at GAME with Xbox All Access 

If you are struggling to locate your serial number you can find it on the original box, the label on your console or on the console info screen in Settings.

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