PlayStation 5 Important Information - updated 03/03/2021

PS5 Stock Update

Please keep an eye on our Website for updates on the next stock availability. We would also encourage you to keep up to date with the social channels for PlayStation. Our Customer Service team are unable to advise on any future stock availability. 

Our Trading Terms

We reserve the right in our absolute discretion to limit a specific product or products to one product per customer (which includes, but is not limited to, per postcode, per email and/or per payment method). Customers will be notified via the product display page which product(s) these terms apply to.  If we detect a breach or attempted breach of these terms, we may cancel the relevant order or orders for the limited item(s

Delivery of Pre-Orders placed on 3rd March

If you successfully ordered on the 3rd March you will have received your order confirmation email to the address that you placed your order with. 

As per the Priority Insured Delivery messaging on the website these will be be shipped by the 10th March. All other delivery methods will be shipped by the 16th March. Delivery timescales apply from the date the order is marked as shipped not when the order is placed.

Updates on the progress of your order are sent to the email address you placed your order with. Please keep checking. 

Our Customer Service team are unable to advise on exact shipping dates for your order.

Payments will begin to be taken from the 4th March. 

Tracking information is sent directly from the courier once they have received the item from GAME.

Delivery of Pre-Orders placed on 23rd February 

If you successfully ordered on the 23rd February you will have received your order confirmation email to the address that you placed your order with. 

As per the Priority Insured Delivery messaging on the website these will be shipped by the 2nd March. All other delivery methods will be shipped by the 8th March. Delivery timescales apply from the date the order is marked as shipped not when the order is placed.

Updates on the progress of your order are sent to the email address you placed your order with. Please keep checking. 

Our Customer Service team are unable to advise on exact shipping dates for your order.

Payments will begin to be taken from the 24th February. 

Tracking information is sent directly from the courier once they have received the item from GAME.

Returns

In line with our Returns Policy we are not able to refund individual component parts of an order. For Example; if you ordered PlayStation 5 + Additional Dual Sense Controller + Marvel's Spider-Man Miles Morales Ultimate Edition + Player1 Tee (L) as advertised on the website you can not return just the Player 1 Tee (L) for a partial refund. You must return the whole order. Orders that are received in our Distribution Centre that do not match our Returns criteria will be sent back to the original shipping address on the order.  

Faulty Console or Accessories?

If you are experiencing any technical issues in setting up your new console then Sony have some great Start Up Guides and Troubleshooting advice on their website. 

You can find the start up guides by visiting this link https://www.playstation.com/en-gb/support/hardware/ps5/ and for troubleshooting around fixes and their repairs process you can visit here https://hardware.support.playstation.com/en_GB#/

You are able to contact Customer Services if you console or an accessory is faulty however, we are unlikely to have any replacement stock at this time and therefore your item will be refunded. We recommend visiting the Sony Help Pages before sending your console back to GAME.

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