COVID-19 Information for our customers

First and foremost, we would like to apologise for any inconvenience caused during these unprecedented times.

As we continue to follow government guidance, we’ll ensure to publish any updates to our current offering as and when they are available through this page. Please do continue to check back.

COVID19 Risk Assessments

Stores

Distribution Centre

Head Office

BELONG

COVID19 Secure Certificate

Shopping Online

You can still shop with us online and our home delivery services are still running. Please see below for information about deliveries.

Deliveries

Our Distribution team are working really hard to process all orders. You will receive updates on the status of your order by email. 

Returns

Our Online Returns team are working hard to process all returns however, due to strict social distancing rules within our warehouse these are taking longer to process than normal as we prioritise the safety of our staff and customers.

If you've sent an online purchase back to us for a refund, this should be processed as usual, within 10 working days, you'll receive an email to confirm when this has been processed.

For more information about returns click here.

Stores Openings

Based on the latest guidance from the Government we are opening our England and Northern Ireland stores from 15th June, Wales from 18th June and our stores in Scotland are still waiting to be confirmed.
We wanted to let you know the number of changes we've made to be in line with the Government guidance. Most importantly how we are planning on keeping you and our staff safe when you visit our stores.

WHICH STORES ARE OPEN

For up to date opening hours  visit https://storefinder.game.co.uk

CHANGES WHEN YOU ARE INSIDE OUR STORES

  • We're limiting the number of customers allowed in our stores at any one time
  • We've added markers to help maintain the 2-metre social distance rule
  • You will be unable to browse our stores due to social distancing rules, but our knowledgeable staff will be able to advise you on any of your requirements
  • We strongly encourage the use of our Click and Collect or Click and Reserve Services
    • You can browse all products on game.co.uk
    • Please wait until you have received an email or text from us indicating that your reservation/order is ready to collect before heading into the store

PROTECTING OUR STAFF AND CUSTOMERS

We have added Perspex screens at the tills to minimise contact between staff and our customers. We have supplied staff with masks, gloves, face guards and hand sanitiser.

CONTACTLESS PAYMENT

We are advising our customers to use contactless cards or mobile payments when possible. Please be aware of the new contactless spend limit of £45.
To further reduce contact, we advise you download the free GAME App where you can have your Reward Card on the App, enabling us to reduce handling of physical Reward cards.

TRADE-IN & PRE-OWNED SERVICES

We've taken steps to change our Trade-In and Pre-owned services:

  • We have supplied staff with masks, gloves, face guards and hand sanitiser
  • We are asking the customers to place their products they are wanting to Trade-In on the counter and advising customers to step back while the staff member picks the items up and checks the products
  • All Trade-In products will be wiped clean with alcohol wipes
  • All the traded in stock will be isolated for 3 days before going out on sale

Please be patient with our staff during this time as the Trade-In process will take longer than customers are normally used to, but this is to ensure the safety of our customers and staff.

Customer Services

Our customer service team have reverted to remote working and are doing everything they can to get back to all customers within 7 days.

We have a wide range of FAQ's in our online help centre which can usually help with most questions.




 

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