GAME Returns Policy Overview

GAME Returns Policy Overview
  • Overview of your right to return a product
    • 30 Day Goodwill Returns PolicyIn addition to your legal right (see below), we offer an extended GAME 30 day exchange or refund policy for:
      • products purchased online (where your 14 day right to change your mind has expired) provided the product is returned either to one of our stores or to our Returns Department within 30 days of receipt of your online order; and
      • products purchased in store and returned in store within 30 days of purchase.
      • Click here for more information on our 30 Day Goodwill Returns Policy
    • 14 Day Legal Right to change your mind.For most products bought online, over the telephone, by exchange of email or by mail order (“Distance Sales”), you have the legal right to change your mind within 14 days of receiving the product and receive a refund
      • Click here for more information on how to exercise this right.
    • Returning your product because it has a fault.If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.
      • Click here for more information on how to return a faulty product.
    • Returning a product purchased via a GAME Marketplace sellerMarketplace items cannot be returned to GAME stores or GAME.co.uk. To request a refund or exchange, you’ll need to contact the Marketplace seller you made your purchase from.
      • Click here for more information on how to return a product purchased via a GAME Marketplace seller.
    • Returning an item if you are an international customer
      • Click here for more information on how to return a product if you are an international customer and you've changed your mind about keeping your purchase or the item you've purchased is faulty.

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