With Xbox All Access, you have the option to upgrade. How does the Xbox All Access upgrade option work and where can I apply for an upgrade?

Upgrading to the next Xbox console version is easy.


  1. Customers have the option to apply for an upgrade to the next Xbox console (expected end of 2020) after making the equivalent of 18 full payments.  Special promotions, such as the special upgrade offer on Xbox One X, may allow you to apply (subject to eligibility) for earlier upgrades; see the specific promotion terms below for more details.   Check your upgrade eligibility with Klarna at https://www.klarna.com/uk/customer-service/. 
  2. Once you’ve confirmed that you’re eligible to upgrade, get the next Xbox console with a new Xbox All Access purchase from the same retail partner where you joined the program, entering into a new finance agreement and paying any applicable fees.
  3. You will need to trade-in all products included in your original Xbox All Access purchase, including the Xbox One console, controller, and power cord when upgrading.  Products must be in good condition in order to be eligible for trade-in and upgrade.  If upgrading, you’ll receive a special kit in the post allowing you to package your original Xbox All Access console to send back within 15 days of upgrade.  For more information about requirements for trade-in hardware, please see the Xbox All Access upgrade terms at Xbox.com/XboxAllAccessTerms.

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