Warranty & Returns

The below table shows the time frames in which an item can be returned depending on if it is unwanted or faulty. It also shows what we are obliged to provide depending on when the fault occurred.



















































































 


 



Condition



Unwanted*



Manufacturer fault



Fault within 30 days of purchase



Fault after 30 days of purchase



Consoles & VR



Mint (New)



30 days



12 months



Replacement or refund



Repair or Replacement



Pre-owned



30 days



12 months



Replacement or refund



Repair or Replacement



Software


 



Mint (New)



30 days



3 months



Replacement or refund



Repair or Replacement



Pre-owned



30 days



12 months



Replacement or refund



Repair or Replacement



Accessories


 



Mint (New)



30 days



12 months



Replacement or refund



Repair or Replacement



Pre-owned



30 days



12 months



Replacement or refund



Repair or Replacement



Microsoft digital credit



N/A



30 days



3 months



Replacement or refund



Replacement



All other digital



N/A



Non-returnable



3 months



Replacement



Replacement



Gift card



N/A



Non-returnable



Non-returnable



Replacement



Replacement



*Any product (excluding gift vouchers/gift cards/digital downloads*) may be returned for refund or exchange within 30 days of the purchase date, providing that the seal remains unbroken.