How do I collect my order from store?

Your order will be delivered* to your chosen store and we will send you an email to let you know when your order is ready to collect. Opening hours for the store can be found on our Store Finder.

*Your order will arrive within 1-2 working days, please see here for full delivery information. 

ID requirements

When collecting your order please make sure you take your order confirmation email with you, along with the card you used for payment.

If you paid with PayPal you will need to take both the confirmation email you received from them, along with a copy of the GAME order confirmation email.

You will also always need to bring a verification of your ID:

  • a passport OR Drivers Licence; AND
  • a utility bill/statement dated within the last  3 months (including the corresponding address).

If someone else is collecting your order, they will still need to present your order confirmation email along with a form of ID (passport or driver’s license) AND a utility bill/statement showing your name and address.