Collecting my CollectPlus order

How long will it take for my order to arrive at my chosen CollectPlus collection point?

Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen collection point. You will receive confirmation from CollectPlus via email and/or SMS once your parcel is available for collection. This will include your unique collection code. Parcels are delivered to CollectPlus collection points Monday to Saturday. A specific time for arrival cannot be given, please wait for your arrival notification from CollectPlus.

What do I need to take when I collect my parcel?

When you receive notification from CollectPlus (by email and or Text) that your parcel has been delivered to store.

You should ensure you have at least one of the following forms of ID, driving license, utility bill, mobile phone bill, wage slip, bank statement, credit/debit card, passport, cheque book.

The ID must have the same first and surname as that used to make the order with the online retailer.

If a friend or family member is collecting on your behalf they too will need a form of your ID and this should not be a photocopy, and they will also need you to send on the collection code to them.

How long will I have to collect my parcel? 

Your parcel will be held at by CollectPlus at their collection point for 10 days before being returned to us. You will receive reminders from CollectPlus after 3 days and 7 days of the parcel arriving at the collection point if you haven’t already collected your parcel. If your parcel is returned to us it will be processed as a return and a refund will be issued. You may still be charged for the CollectPlus delivery cost.

When are CollectPlus collection points open?

Nearly all CollectPlus stores are open early ‘til late, 7 days a week. The opening times for your local store will be shown as you choose your preferred collection point when placing your order.

Can someone else collect my order on my behalf?

Yes, it is possible for someone to collect your parcel on your behalf, but they must have your proof of ID and your collection code.