Where is my digital download code?

If you have not received your digital download code, the first thing to do is check your junk email as this is sometimes where the email can end up.

Our download codes will usually be sent within minutes, however in some instances, orders are subject to authorisation checks, so there may be a delay in sending your activation email. 

If your code has not been delivered after 24 hours from the point of purchase please use My Downloads to resend your code.

  1. Visit My downloads
  2. Enter the email address you used when you purchased your download
  3. Check your inbox for an email from us and click the unique link to your downloads
  4. Find the code you want re-sent, click the > and select Get Code
  5. We will then re-send your code to your email address - please make sure to check your junk/spam folders!

If your code is not showing please Contact us with your Order number and Email address and we will resend your code.

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