Help with your payment

When will I be charged for my order?

For most products, you'll be charged at the time of despatch, however, charges can be taken up to 7 working days before the release date for pre-orders.

When you place a pre-order, we may contact your payment card's issuing bank to confirm that the card you have used is valid. We do this by authorising your card for £1.00. Please note that this may show up as a pending transaction, which will expire after no longer than 10 working days.


Can I change the payment method on my order?

Once your order has been placed, we’re unable to change your payment method. You would need to cancel your order immediately (before it leaves our warehouse), and then place it again using your preferred payment method.

You are, however, able to change the payment method on a pre-order and can do so by following the instructions here.


Why has my payment been refused?

Please contact your card issuer for details on why your card was declined, this information is not shared with GAME.


Where is my refund?

We will send you a confirmation email once we have processed your refund.

Please be aware that it can take up to 10 working days for the funds to show up in your account. 

For gift card refunds, we will send you a GAME Voucher, which you should receive in your inbox within 72 hours. Reward account refunds can also take up to 72 hours to show up on your balance.