Methods of payment and refunds

When returning an item, the way in which you paid for the purchase originally will determine how your refund will be processed.


If you paid via credit or debit card, your refund will be processed to the same card originally used to place the order.

If you are returning an item to a GAME store, please ensure you take the card that you originally used to make the purchase.


If you paid using PayPal, we will process the refund to the PayPal account used.


If you paid online using a gift card, we will send you a GAME Voucher, which you should receive in your inbox within 72 hours.

If you paid in-store using a gift card, return the item to one of our GAME stores and you'll be given a gift card with the relevant value.

If you paid online or in-store using reward points, these points will be refunded back to your reward card within 72 hours.


If you paid with cash, we will refund you with cash.

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