What condition should my items be in?

GAMES SHOULD BE:

  • Fully playable
  • All original discs in the case
  • Discs match the sleeve note
  • Discs are not cracked or damaged
  • The case is not cracked or damaged
  • The sleeve is not ripped, torn, water damaged or missing the barcode
  • UK games only
  • For Collector's or Special Edition versions of a game, we only require the original game case which includes the original game disc and sleeve. The barcode must be present on the game sleeve. All additional content that came with the collector's or special edition is not required to be sent in.

PHONES & TABLETS SHOULD BE:

  • Working condition
  • All security locks removed (including iCloud and Find My Phone)
  • Contain working battery
  • Memory wiped
  • SIM and media storage cards removed
  • Not reported as lost or stolen

Phones & Tablets will be graded using the criteria listed below:

  • Good condition
    • May have slight cosmetic marks or scratches on the body and/or the screen
    • May have signs of minor wear and tear
    • Fully functional (device and software) and in good working order
    • All features must work e.g. touchscreen, wifi, speakers etc.
    • Battery must be included
    • No damage to screen, cracks or water damage
  • Fair condition
    • Will have visible scratches on the body and/or the screen
    • May show some signs of heavy wear & tear
    • Fully functional (device and software) and in good working order
    • All features must work e.g. touchscreen, wifi, speakers etc.
    • Battery must be included
    • No damage to screen, cracks or water damage

For a comprehensive list of conditions please read ourĀ Terms and Conditions.