If we are having difficulty processing your payment for a pre-order due to your payment method being declined, we will email you to ensure you don't miss out.
If you want to try again with a different card or confirm your details are correct by retrying your current card, please see your email or visit 'My Orders' from 'My Account'.
For Registered Account holders:
- Click the link in your email
- Sign in to your online account
- Click the 'Update Payment Details' button
- Select another payment card from your account or submit new card details. Remember to click the 'Resubmit Card' button after making your change.
For non-Account holders (Guest):
- Click the link in your email to create an account
(This step is important to ensure the order is linked to your newly created account) - Sign in to your new online account
- Select 'My Account' and 'My Orders'
- Click 'Order details' for the specific order
- Click the 'Update Payment Details' button
- Select another payment card from your account or submit new card details. Remember to click the 'Resubmit Card' button after making your change.
Please note: To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Please contact your bank directly to solve these payment issues.