Updating pre-order payment method

If we are having difficulty processing your payment for a pre-order due to your payment method being declined, we will email you to ensure you don't miss out.

If you want to try again with a different card or confirm your details are correct by retrying your current card, please see your email or visit 'My Orders' from 'My Account'.

For Registered Account holders:

  • Click the link in your email
  • Sign in to your online account
  • Click the 'Update Payment Details' button
  • Select another payment card from your account or submit new card details. Remember to click the 'Resubmit Card' button after making your change.

For non-Account holders (Guest):

  • Click the link in your email to create an account
    (This step is important to ensure the order is linked to your newly created account)
  • Sign in to your new online account
  • Select 'My Account' and 'My Orders'
  • Click 'Order details' for the specific order
  • Click the 'Update Payment Details' button
  • Select another payment card from your account or submit new card details. Remember to click the 'Resubmit Card' button after making your change.

Please note: To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Please contact your bank directly to solve these payment issues.

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