I've changed my email address, why can’t I log-in?

If you changed your email address in-store or by calling our customer service team, this will only have changed your email on your reward account, not your GAME Account.

  1. Sign in using your old email address as your username
  2. Go to My Account
  3. Go to Change Username

Please note: You can only change your user name on a GAME Account ID. If you have logged in using a Social Federated ID (E.g Facebook, Microsoft, etc.) You will not be able to change your user name.



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