Due to an increase in order volumes there may be a delay of up to 14 days in dispatching PlayStation 5 orders. We appreciate your patience and understanding as we work diligently to fulfill your orders. Thank you for choosing us!
If you are getting error messages when making a payment, please make sure you have entered all the details correct. You might want to contact your bank to make sure there are no problems with your card.
If you’re still experiencing problems, please contact us and include as much detail as you can around the error:
The error message you are seeing
A description of the problem
What payment method you are trying to use
What the products are you’re trying to purchase
What internet browser you are using or if you are using our app
Any other details that could be useful
If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us.
Your card provider will have more information.
If you are using PayPal, please contact them directly.
