Due to an increase in order volumes there may be a delay of up to 14 days in dispatching PlayStation 5 orders. We appreciate your patience and understanding as we work diligently to fulfill your orders. Thank you for choosing us!
We're sorry to hear you are experiencing problems logging in online.
Please note we allow guest checkout so if you ordered online previously but can't login you may have originally checked out as a guest. To register your account see How do I register for an account?
If you are registered and still struggling to access your account please see below for some suggestions that should help:
· Try opening a new browser session if this doesn't work open an incognito window (google) or New InPrivate window (Edge)
· Clear your cache and cookies
· Deactivate any plugins
· Check your HTTPS settings
· Clear your temporary files
· Try on an alternative device such as a mobile phone, desktop PC, laptop, or tablet.
If you've tried all the above and are still struggling, please get in touch with our Customer Services team and we'll get this sorted for you. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.
