Due to an increase in order volumes there may be a delay of up to 14 days in dispatching PlayStation 5 orders. We appreciate your patience and understanding as we work diligently to fulfill your orders. Thank you for choosing us!
The ‘cooling off period’ is the fourteen (14) day period from receipt of your documentation or from the policy start date, whichever is later. If you change your mind during the cooling off period, you can cancel your policy and you’ll receive a refund of any premium paid.
After the cooling off period
If you cancel your policy after the cooling off period, your policy will remain in place until the end of the period for which you have already paid and you will not receive
a refund.
How to cancel
If you wish to cancel your policy, please contact Domestic & General on
0800 597 8614. You can also cancel by using the cancellation form on their website,
or by writing to the address specified in the ‘Customer services details’ section.
