Orders & Payments
Pre-ordersPlayStation 5 Important Information - updated 23rd December 2021
PS5 Stock Update
Please keep an eye on our Website for updates on the next stock availability. We would also encourage you to keep up to date with the social channels for PlayStation. Our Customer Service team are unable to advise on any future stock availability.
We reserve the right in our absolute discretion to limit a specific product or products to one product per customer (which includes, but is not limited to, per postcode, per email and/or per payment method). Customers will be notified via the product display page which product(s) these terms apply to. If we detect a breach or attempted breach of these terms, we may cancel the relevant order or orders for the limited item(s).
Pre-Orders on 23/12/2021
If you successfully placed a pre-order on 23/12/2021 and you selected Priority Insured delivery your order will be shipped by the 7th January 2022. For all other delivery methods your order will be shipped by the 21st January 2022. Please monitor your emails for updates on the progress of your order. Payments will begin to be taken from 29th December 2021.
Click and Collect orders will be shipped by the 21st January 2022, you will receive confirmation once your order is ready to collect. Delivery timescales apply from the point your order is marked as shipped and not when you placed your order.
Pre-Orders on 14/12/2021
If you successfully placed a pre-order on 14/12/2021 and you selected Priority Insured delivery your order will be shipped by the 16th December. For all other delivery methods your order will be shipped by the 20th December. Please monitor your emails for updates on the progress of your order. Payments will begin to be taken from 14th December.
Click and Collect orders will be shipped by the 20th December, you will receive confirmation once your order is ready to collect. Delivery timescales apply from the point your order is marked as shipped and not when you placed your order.
The PlayStation 5 officially released on the 19th November 2020. Any release date that you see on your email correspondence from GAME is purely for our internal purposes of processing. All orders will be shipped in line with the messaging that was on the product page at the point of purchase and in the email sent to you prior to payment being taken confirming the next steps.
In line with our Returns Policy we are not able to refund individual component parts of an order. For Example; if you ordered PlayStation 5 + Additional Dual Sense Controller + Marvel's Spider-Man Miles Morales Ultimate Edition + Player1 Tee (L) as advertised on the website you can not return just the Player 1 Tee (L) for a partial refund. You must return the whole order. Orders that are received in our Distribution Centre that do not match our Returns criteria will be sent back to the original shipping address on the order.
Faulty Console or Accessories?
If you are experiencing any technical issues in setting up your new console then Sony have some great Start Up Guides and Troubleshooting advice on their website.
You can find the start up guides by visiting this link https://www.playstation.com/en-gb/support/hardware/ps5/ and for troubleshooting around fixes and their repairs process you can visit here https://hardware.support.playstation.com/en_GB#/
You are able to contact Customer Services if you console or an accessory is faulty however, we are unlikely to have any replacement stock at this time and therefore your item will be refunded. We recommend visiting the Sony Help Pages before sending your console back to GAME.
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