Please keep an eye on our Website for updates on the next stock availability. We would also encourage you to keep up to date with the social channels for PlayStation. Our Customer Service team are unable to advise on any future stock availability.
We reserve the right in our absolute discretion to limit a specific product or products to one product per customer (which includes, but is not limited to, per postcode, per email and/or per payment method). Customers will be notified via the product display page which product(s) these terms apply to. If we detect a breach or attempted breach of these terms, we may cancel the relevant order or orders for the limited item(s).
Release Date
The PlayStation 5 officially released on the 19th November 2020. Any release date that you see on your email correspondence from GAME is purely for our internal purposes of processing. All orders will be shipped in line with the messaging that was on the product page at the point of purchase and in the email sent to you prior to payment being taken confirming the next steps.
Returns
In line with our Returns Policywe are not able to refund individual component parts of an order. For Example; if you ordered PlayStation 5 + Additional Dual Sense Controller + Marvel's Spider-Man Miles Morales Ultimate Edition + Player1 Tee(L) as advertised on the website you can not return just the Player 1 Tee (L) for a partial refund. You must return the whole order. Orders that are received in our Distribution Centre that do not match our Returns criteria will be sent back to the original shipping address on the order.
Faulty Console or Accessories?
If you are experiencing any technical issues in setting up your new console then Sony have some great Start Up Guides and Troubleshooting advice on their website.
You are able to contact Customer Services if you console or an accessory is faulty however, we are unlikely to have any replacement stock at this time and therefore your item will be refunded. We recommend visiting the Sony Help Pages before sending your console back to GAME.
