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  • Delivery & Collection
    • UK Deliveries
      UK Deliveries
    • Click & Collect
      Click & Collect
    • Click & Reserve
      Click & Reserve
  • Orders & Payments
    • Orders
      Orders
      Where is my order?

      DPD and Evri will contact you directly with updates on the status of your order. These updates will be sent to the email address and mobile number that you used to place your order. 

      You can also download their apps to get up to date information.

      Sometimes tracking information will not be available immediately, here are some reasons why:

      • A delay in the updates from the tracking service, please allow some time for the tracking info to progress through the courier's systems.

      In the unlikely event that your order has been lost in transit, we will do our best to replace it as soon as possible (subject to product availability). Please be aware that you must contact us within 60 days of the despatch date of your order if it hasn’t arrived via the postal service. Unfortunately, claims for lost in transit orders after this time cannot be accepted.

      See our Terms and Conditions of sale.


       

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    • Pre-orders
      Pre-orders
    • Ways to Pay
      Ways to Pay
    • Digital downloads
      Digital downloads
    • Gift cards & Vouchers
      Gift cards & Vouchers
  • Returns & Refunds
    • Returns
      Returns
    • Product Recall
      Product Recall
  • Account
    • GAME Account
      GAME Account
    • GAME Reward
      GAME Reward
    • GAME Elite
      GAME Elite
    • GAME Wallet
      GAME Wallet
  • Our Services
    • Trade in (In Store)
      Trade in (In Store)
    • Pre-owned
      Pre-owned
    • Arena Time
      Arena Time
    • Xbox All Access
      Xbox All Access
    • Other Services
      Other Services
    • Contact Us
      Contact Us
    • Site Policies
      Site Policies
  • Product Support & Aftercare
    • Product guides
      Product guides
    • Accessory Care
      Accessory Care
    • Breakdown Care
      Breakdown Care
    • Monthly Care
      Monthly Care
  • Contact Us

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