DPD and Hermes will contact you directly with updates on the status of your order. These updates will be sent to the email address and mobile number that you used to place your order.
You can also download their apps to get up to date information.
Sometimes tracking information will not be available immediately, here are some reasons why:
A delay in the updates from the tracking service, please allow some time for the tracking info to progress through the courier's systems.
In the unlikely event that your order has been lost in transit, we will do our best to replace it as soon as possible (subject to product availability). Please be aware that you must contact us within 60 days of the despatch date of your order if it hasn’t arrived via the postal service. Unfortunately, claims for lost in transit orders after this time cannot be accepted.
