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Black Friday
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Help
Help
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Help
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Delivery & Collection
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UK Deliveries
UK Deliveries
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Click & Collect
Click & Collect
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UK Deliveries
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Orders & Payments
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Pre-orders
Pre-orders
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Completed Orders
Completed OrdersWhat is the status of my order?
You can check the status of an order to see if it has been shipped by logging into your account. If your order is sent via a tracked service, you will receive a tracking number via email and/or SMS on the morning of delivery.
To check your order status;
- Log in to your online account
- Select 'My Orders' under 'My Account'
- You will now see a full list of all your orders
If you ordered using guest checkout, you will need to contact us to check the status of your order.
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Payments
Payments
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Gift cards & Vouchers
Gift cards & Vouchers
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Product Info
Product Info
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Pre-orders
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Returns Policy
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Returns
Returns
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Refunds
Refunds
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Product Recall
Product Recall
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Returns
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Reward/Elite
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GAME Reward/Account
GAME Reward/Account
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GAME Elite
GAME Elite
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GAME Wallet
GAME Wallet
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GAME Reward/Account
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Store Services
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Pre-owned/Refurbished
Pre-owned/Refurbished
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Trade In (In Store Only)
Trade In (In Store Only)
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Belong
Belong
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Disc Repair
Disc Repair
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Xbox All Access
Xbox All Access
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Store Finder
Store Finder
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Pre-owned/Refurbished
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Product Support & Aftercare
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Accessory Care
Accessory Care
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Breakdown Care
Breakdown Care
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Monthly Care
Monthly Care
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Accessory Care
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Other Services
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Site Policies
Site Policies
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Contact Us
Contact Us
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Site Policies
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My Account
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Getting Started
Getting Started
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Technical Issues
Technical Issues
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Getting Started
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Financial Services
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Frasers Plus
Frasers Plus
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Frasers Plus