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  • Delivery & Collection
    • UK Deliveries
      UK Deliveries
    • Click & Collect
      Click & Collect
    • Click & Reserve
      Click & Reserve
  • Orders & Payments
    • Orders
      Orders
    • Pre-orders
      Pre-orders
    • Ways to Pay
      Ways to Pay
    • Digital downloads
      Digital downloads
    • Gift cards & Vouchers
      Gift cards & Vouchers
  • Returns & Refunds
    • Returns
      Returns
    • Product Recall
      Product Recall
  • Account
    • GAME Account
      GAME Account
    • GAME Reward
      GAME Reward
    • GAME Elite
      GAME Elite
    • GAME Wallet
      GAME Wallet
  • Our Services
    • Trade in (In Store)
      Trade in (In Store)
    • Pre-owned
      Pre-owned
    • Arena Time
      Arena Time
    • Xbox All Access
      Xbox All Access
    • Other Services
      Other Services
    • Contact Us
      Contact Us
      COVID-19 Information for our customers

      First and foremost, we would like to apologise for any inconvenience caused during these unprecedented times.

      As we continue to follow government guidance, we’ll ensure to publish any updates to our current offering as and when they are available through this page. Please do continue to check back.


      COVID19 RISK ASSESSMENTS

      Stores

      Distribution Centre

      Head Office

      BELONG

      COVID19 Secure Certificate

      SHOPPING ONLINE

      You can shop with us online as our home delivery services are running as normal. Please see below for information about deliveries.

      DELIVERIES

      Our Distribution team are working really hard to process all orders. You will receive updates on the status of your order by email and delivery notifications will be sent directly to you from the courier.

      RETURNS

      Our Online Returns team are working hard to process all returns.

      For more information about returns click here.

      Please note: No orders can be accepted by hand at our Head Office. All orders that need to be returned must be posted in line with our Returns Policy. Any customers arriving onsite will be turned away. 

      STORE - Opening Times and Closures

       Visit https://storefinder.game.co.uk

      CHANGES WHEN YOU ARE INSIDE OUR STORES

      • We're limiting the number of customers allowed in our stores at any one time
      • We've added markers to help maintain the 2-metre social distance rule
      • We strongly encourage the use of our Click and Collect or Click and Reserve Services
        • You can browse all products on game.co.uk
        • Please wait until you have received an email or text from us indicating that your reservation/order is ready to collect before heading into the store

      PROTECTING OUR STAFF AND CUSTOMERS

      We have added Perspex screens at the tills to minimise contact between staff and our customers. We have supplied staff with masks, gloves, face guards and hand sanitiser.

      CONTACTLESS PAYMENT

      We are advising our customers to use contactless cards or mobile payments when possible. Please be aware of the new contactless spend limit of £45.
      To further reduce contact, we advise you download the free GAME App where you can have your Reward Card on the App, enabling us to reduce handling of physical Reward cards.

      TRADE-IN & PRE-OWNED SERVICES

      We've taken steps to change our Trade-In and Pre-owned services:

      • We have supplied staff with masks, gloves, face guards and hand sanitiser
      • We are asking the customers to place their products they are wanting to Trade-In on the counter and advising customers to step back while the staff member picks the items up and checks the products
      • All Trade-In products will be wiped clean with alcohol wipes
      • All the traded in stock will be isolated for 3 days before going out on sale

      Please be patient with our staff during this time as the Trade-In process will take longer than customers are normally used to, but this is to ensure the safety of our customers and staff.

      CUSTOMER SERVICES

      Our customer service team are doing everything they can to get back to all customers as soon as possible. 

      We have a wide range of FAQ's in our online help centre which can usually help with most questions.




       

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    • Site Policies
      Site Policies
  • Product Support & Aftercare
    • Product guides
      Product guides
    • Accessory Care
      Accessory Care
    • Breakdown Care
      Breakdown Care
    • Monthly Care
      Monthly Care
  • Contact Us

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