First and foremost, we would like to apologise for any inconvenience caused during these unprecedented times.
As we continue to follow government guidance, we’ll ensure to publish any updates to our current offering as and when they are available through this page. Please do continue to check back.
You can shop with us online as our home delivery services are running as normal. Please see below for information about deliveries.
DELIVERIES
Our Distribution team are working really hard to process all orders. You will receive updates on the status of your order by email and delivery notifications will be sent directly to you from the courier.
RETURNS
Our Online Returns team are working hard to process all returns.
Please note: No orders can be accepted by hand at our Head Office. All orders that need to be returned must be posted in line with our Returns Policy. Any customers arriving onsite will be turned away.
We're limiting the number of customers allowed in our stores at any one time
We've added markers to help maintain the 2-metre social distance rule
We strongly encourage the use of our Click and Collect or Click and Reserve Services
You can browse all products on game.co.uk
Please wait until you have received an email or text from us indicating that your reservation/order is ready to collect before heading into the store
PROTECTING OUR STAFF AND CUSTOMERS
We have added Perspex screens at the tills to minimise contact between staff and our customers. We have supplied staff with masks, gloves, face guards and hand sanitiser.
CONTACTLESS PAYMENT
We are advising our customers to use contactless cards or mobile payments when possible. Please be aware of the new contactless spend limit of £45. To further reduce contact, we advise you download the free GAME App where you can have your Reward Card on the App, enabling us to reduce handling of physical Reward cards.
TRADE-IN & PRE-OWNED SERVICES
We've taken steps to change our Trade-In and Pre-owned services:
We have supplied staff with masks, gloves, face guards and hand sanitiser
We are asking the customers to place their products they are wanting to Trade-In on the counter and advising customers to step back while the staff member picks the items up and checks the products
All Trade-In products will be wiped clean with alcohol wipes
All the traded in stock will be isolated for 3 days before going out on sale
Please be patient with our staff during this time as the Trade-In process will take longer than customers are normally used to, but this is to ensure the safety of our customers and staff.
CUSTOMER SERVICES
Our customer service team are doing everything they can to get back to all customers as soon as possible.
We have a wide range of FAQ's in our online help centre which can usually help with most questions.
