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Delivery & Collection
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UK Deliveries
UK Deliveries
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Click & Collect
Click & Collect
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Click & Reserve
Click & Reserve
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UK Deliveries
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Orders & Payments
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Orders
Orders
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Pre-orders
Pre-orders
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Ways to Pay
Ways to Pay
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Digital downloads
Digital downloads
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Gift cards & Vouchers
Gift cards & Vouchers
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Orders
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Returns & Refunds
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Returns
Returns
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Product Recall
Product Recall
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Returns
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Account
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GAME Account
GAME AccountI've changed my email address, why can’t I log-in?
If you changed your email address in-store or by calling our customer service team, this will only have changed your email on your reward account, not your GAME Account.
- Sign in using your old email address as your username
- Go to My Account
- Go to Change Username
Please note: You can only change your user name on a GAME Account ID. If you have logged in using a Social Federated ID (E.g Facebook, Microsoft, etc.) You will not be able to change your user name.
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GAME Reward
GAME Reward
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GAME Elite
GAME Elite
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GAME Wallet
GAME Wallet
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GAME Account
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Our Services
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Trade in (In Store)
Trade in (In Store)
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Pre-owned
Pre-owned
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Arena Time
Arena Time
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Xbox All Access
Xbox All Access
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Other Services
Other Services
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Contact Us
Contact Us
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Site Policies
Site Policies
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Trade in (In Store)
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Product Support & Aftercare
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Product guides
Product guides
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Accessory Care
Accessory Care
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Breakdown Care
Breakdown Care
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Monthly Care
Monthly Care
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Product guides