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Due to an increase in order volumes there may be a delay of up to 14 days in dispatching PlayStation 5 orders.
We appreciate your patience and understanding as we work diligently to fulfill your orders. Thank you for choosing us!

How can we help you?

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  • Black Friday
    • Help
      Help
  • Delivery & Collection
    • UK Deliveries
      UK Deliveries
    • Click & Collect
      Click & Collect
  • Orders & Payments
    • Pre-orders
      Pre-orders
    • Completed Orders
      Completed Orders
    • Payments
      Payments
      Do you charge VAT?

      Prices for items delivered within the EU include VAT where applicable (No. GB 190 3961 94).


      VAT rates vary between countries, but we maintain one price for each item on our website regardless of the country and VAT rate. VAT on orders delivered to individuals within the EU is non-refundable and we pay VAT on your order at the applicable rate based on the country of delivery. We do not vary our prices based on the country of delivery.


      If you are a business customer within the EU, are VAT registered and supply us with your full VAT number including country code then no VAT will be applied to your order.  However as we maintain one price for each item on our website you are not entitled to a refund for zero-rated VAT.


      VAT isn’t charged on any order delivered outside of the UK and EU, and there is no entitlement to a refund for zero-rated VAT.


       

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    • Gift cards & Vouchers
      Gift cards & Vouchers
    • Product Info
      Product Info
  • Returns Policy
    • Returns
      Returns
    • Refunds
      Refunds
    • Product Recall
      Product Recall
  • Reward/Elite
    • GAME Reward/Account
      GAME Reward/Account
    • GAME Elite
      GAME Elite
    • GAME Wallet
      GAME Wallet
  • Store Services
    • Pre-owned/Refurbished
      Pre-owned/Refurbished
    • Trade In (In Store Only)
      Trade In (In Store Only)
    • Belong
      Belong
    • Disc Repair
      Disc Repair
    • Xbox All Access
      Xbox All Access
    • Store Finder
      Store Finder
  • Product Support & Aftercare
    • Accessory Care
      Accessory Care
    • Breakdown Care
      Breakdown Care
    • Monthly Care
      Monthly Care
  • Other Services
    • Site Policies
      Site Policies
    • Contact Us
      Contact Us
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Financial Services
    • Frasers Plus
      Frasers Plus
  • Contact Us

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