Help with your payment : GAME

Delivery & Collection
- UK Deliveries
  UK Deliveries
- Click & Collect
  Click & Collect
- Click & Reserve
  Click & Reserve

Orders & Payments
- Orders
  Orders
- Pre-orders
  Pre-orders
- Ways to Pay
  Ways to Pay
  
  Help with your payment
  
  When will I be charged for my order?
  For most products, you'll be charged at the time of despatch, however, charges can be taken up to 7 working days before the release date for pre-orders.
  When you place a pre-order, we may contact your payment card's issuing bank to confirm that the card you have used is valid. We do this by authorising your card for £1.00. Please note that this may show up as a pending transaction, which will expire after no longer than 10 working days.
  
  Can I change the payment method on my order?
  Once your order has been placed, we’re unable to change your payment method. You would need to cancel your order immediately (before it leaves our warehouse), and then place it again using your preferred payment method.
  You are, however, able to change the payment method on a pre-order and can do so by following the instructions here.
  
  Why has my payment been refused?
  Please contact your card issuer for details on why your card was declined, this information is not shared with GAME.
  
  Where is my refund?
  We will send you a confirmation email once we have processed your refund.
  Please be aware that it can take up to 10 working days for the funds to show up in your account.
  For gift card refunds, we will send you a GAME Voucher, which you should receive in your inbox within 72 hours. Reward account refunds can also take up to 72 hours to show up on your balance.
  
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- Digital downloads
  Digital downloads
- Gift cards & Vouchers
  Gift cards & Vouchers

Account
- GAME Account
  GAME Account
- GAME Reward
  GAME Reward
- GAME Elite
  GAME Elite
- GAME Wallet
  GAME Wallet

Our Services
- Trade in (In Store)
  Trade in (In Store)
- Pre-owned
  Pre-owned
- Arena Time
  Arena Time
- Xbox All Access
  Xbox All Access
- Other Services
  Other Services
- Contact Us
  Contact Us
- Site Policies
  Site Policies

How can we help you?

When will I be charged for my order?

Can I change the payment method on my order?

Why has my payment been refused?

Where is my refund?

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