-
Delivery & Collection
-
UK Deliveries
UK Deliveries
-
Click & Collect
Click & Collect
-
Click & Reserve
Click & Reserve
-
UK Deliveries
-
Orders & Payments
-
Orders
Orders
-
Pre-orders
Pre-orders
-
Ways to Pay
Ways to Pay
-
Digital downloads
Digital downloadsPC Downloading Issues
If you're experiencing issues downloading your game or software purchase, here are some common solutions that may help.
Try a different web browser
If nothing happens when you attempt to start your download, or if you see an error message during the download process, try using another web browser. Supported browsers include Firefox, Chrome, Internet Explorer and Opera. There may be a temporary issue or incompatible setting with the browser you originally used that's preventing the download.
You'll also need to make sure your browser has the Javascript plugin enabled. Open your browser's "Help" section for more information about Java. If you've installed other browser add-ons or plugins that work with Java (like Adobe Flash), you may want to try updating them as well. They could be causing issues with Java, or generally interfering with the download process.
Check your anti-virus software or firewall settings
In certain cases, your anti-virus software can block the download of a game or software from GAME.co.uk. You may need to add GAME.co.uk to your list of trusted sites, or allow downloads from GAME.co.uk if your browser displays a security warning. Also make sure your anti-virus and spyware software is up-to-date.
Note: Anti-virus software publishers frequently update their products, and may incorrectly identify downloaded games and software as harmful files. All GAME Games & Software Downloads go through a review process that includes virus and spyware scanning. If your download is flagged as harmful, you may need to contact your anti-virus software publisher to report the issue.
Check your Internet connection
Some network connections and secure VPNs have additional restrictions that may block your download. If possible, switch to a different connection and try your download again. If you’re downloading a particularly large file, we recommend using a stable and fast broadband connection.
Restart the download
Sometimes a download will stop unexpectedly due to intermittent connection issues. To restart your download, visit your account and click Download next to your selected game or software to start the process again. – confirm this is correct
Important: Before retrying your download, delete any previously downloaded files from your download folder, as well as any partial game or software files from your desktop..
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.
-
Gift cards & Vouchers
Gift cards & Vouchers
-
Orders
-
Returns & Refunds
-
Returns
Returns
-
Product Recall
Product Recall
-
Returns
-
Account
-
GAME Account
GAME Account
-
GAME Reward
GAME Reward
-
GAME Elite
GAME Elite
-
GAME Wallet
GAME Wallet
-
GAME Account
-
Our Services
-
Trade in (In Store)
Trade in (In Store)
-
Pre-owned
Pre-owned
-
Arena Time
Arena Time
-
Xbox All Access
Xbox All Access
-
Other Services
Other Services
-
Contact Us
Contact Us
-
Site Policies
Site Policies
-
Trade in (In Store)
-
Product Support & Aftercare
-
Product guides
Product guides
-
Accessory Care
Accessory Care
-
Breakdown Care
Breakdown Care
-
Monthly Care
Monthly Care
-
Product guides