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  • Delivery & Collection
    • UK Deliveries
      UK Deliveries
    • Click & Collect
      Click & Collect
      How do I collect my order from store?

      Your order will be delivered* to your chosen store and we will send you an email to let you know when your order is ready to collect. Opening hours for the store can be found on our Store Finder.

      *Your order will arrive within 1-2 working days, please see here for full delivery information. 

      ID requirements

      When collecting your order please make sure you take your order confirmation email with you, along with the card you used for payment.

      If you paid with PayPal you will need to take both the confirmation email you received from them, along with a copy of the GAME order confirmation email.

      You will also always need to bring a verification of your ID:

      • a valid passport OR Drivers Licence; AND
      • a utility bill/statement dated within the last  3 months (including the corresponding address).

      If someone else is collecting your order, they will still need to present your order confirmation email along with a form of ID (passport or driver’s license) AND a utility bill/statement showing your name and address.

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    • Click & Reserve
      Click & Reserve
  • Orders & Payments
    • Orders
      Orders
    • Pre-orders
      Pre-orders
    • Ways to Pay
      Ways to Pay
    • Digital downloads
      Digital downloads
    • Gift cards & Vouchers
      Gift cards & Vouchers
  • Returns & Refunds
    • Returns
      Returns
    • Product Recall
      Product Recall
  • Account
    • GAME Account
      GAME Account
    • GAME Reward
      GAME Reward
    • GAME Elite
      GAME Elite
    • GAME Wallet
      GAME Wallet
  • Our Services
    • Trade in (In Store)
      Trade in (In Store)
    • Pre-owned
      Pre-owned
    • Arena Time
      Arena Time
    • Xbox All Access
      Xbox All Access
    • Other Services
      Other Services
    • Contact Us
      Contact Us
    • Site Policies
      Site Policies
  • Product Support & Aftercare
    • Product guides
      Product guides
    • Accessory Care
      Accessory Care
    • Breakdown Care
      Breakdown Care
    • Monthly Care
      Monthly Care
  • Contact Us

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