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Delivery & Collection
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UK Deliveries
UK Deliveries
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Click & Collect
Click & Collect
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Click & Reserve
Click & Reserve
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UK Deliveries
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Orders & Payments
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Orders
Orders
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Pre-orders
Pre-ordersUpdating pre-order payment method
If we are having difficulty processing your payment for a pre-order due to your payment method being declined, we will email you to ensure you don't miss out.
If you want to try again with a different card or confirm your details are correct by retrying your current card, please see your email or visit 'My Orders' from 'My Account'.
For Registered Account holders:
- Click the link in your email
- Sign in to your online account
- Click the 'Update Payment Details' button
- Select another payment card from your account or submit new card details. Remember to click the 'Resubmit Card' button after making your change.
For non-Account holders (Guest):
- Click the link in your email to create an account
(This step is important to ensure the order is linked to your newly created account) - Sign in to your new online account
- Select 'My Account' and 'My Orders'
- Click 'Order details' for the specific order
- Click the 'Update Payment Details' button
- Select another payment card from your account or submit new card details. Remember to click the 'Resubmit Card' button after making your change.
Please note: To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Please contact your bank directly to solve these payment issues.
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Ways to Pay
Ways to Pay
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Digital downloads
Digital downloads
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Gift cards & Vouchers
Gift cards & Vouchers
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Orders
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Returns & Refunds
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Returns
Returns
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Product Recall
Product Recall
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Returns
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Account
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GAME Account
GAME Account
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GAME Reward
GAME Reward
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GAME Elite
GAME Elite
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GAME Wallet
GAME Wallet
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GAME Account
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Our Services
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Trade in (In Store)
Trade in (In Store)
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Pre-owned
Pre-owned
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Arena Time
Arena Time
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Xbox All Access
Xbox All Access
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Other Services
Other Services
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Contact Us
Contact Us
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Site Policies
Site Policies
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Trade in (In Store)
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Product Support & Aftercare
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Product guides
Product guides
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Accessory Care
Accessory Care
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Breakdown Care
Breakdown Care
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Monthly Care
Monthly Care
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Product guides