If we are having difficulty processing your payment for a pre-order due to your payment method being declined, we will email you to ensure you don't miss out.
If you want to try again with a different card or confirm your details are correct by retrying your current card, please see your email or visit 'My Orders' from 'My Account'.
For Registered Account holders:
Click the link in your email
Sign in to your online account
Click the 'Update Payment Details' button
Select another payment card from your account or submit new card details. Remember to click the 'Resubmit Card' button after making your change.
For non-Account holders (Guest):
Click the link in your email to create an account (This step is important to ensure the order is linked to your newly created account)
Sign in to your new online account
Select 'My Account' and 'My Orders'
Click 'Order details' for the specific order
Click the 'Update Payment Details' button
Select another payment card from your account or submit new card details. Remember to click the 'Resubmit Card' button after making your change.
Please note: To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Please contact your bank directly to solve these payment issues.
