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  • Delivery & Collection
    • UK Deliveries
      UK Deliveries
    • Click & Collect
      Click & Collect
    • Click & Reserve
      Click & Reserve
  • Orders & Payments
    • Orders
      Orders
    • Pre-orders
      Pre-orders
      Updating pre-order payment method

      If we are having difficulty processing your payment for a pre-order due to your payment method being declined, we will email you to ensure you don't miss out.

      If you want to try again with a different card or confirm your details are correct by retrying your current card, please see your email or visit 'My Orders' from 'My Account'.

      For Registered Account holders:

      • Click the link in your email
      • Sign in to your online account
      • Click the 'Update Payment Details' button
      • Select another payment card from your account or submit new card details. Remember to click the 'Resubmit Card' button after making your change.

      For non-Account holders (Guest):

      • Click the link in your email to create an account
        (This step is important to ensure the order is linked to your newly created account)
      • Sign in to your new online account
      • Select 'My Account' and 'My Orders'
      • Click 'Order details' for the specific order
      • Click the 'Update Payment Details' button
      • Select another payment card from your account or submit new card details. Remember to click the 'Resubmit Card' button after making your change.

      Please note: To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Please contact your bank directly to solve these payment issues.

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    • Ways to Pay
      Ways to Pay
    • Digital downloads
      Digital downloads
    • Gift cards & Vouchers
      Gift cards & Vouchers
  • Returns & Refunds
    • Returns
      Returns
    • Product Recall
      Product Recall
  • Account
    • GAME Account
      GAME Account
    • GAME Reward
      GAME Reward
    • GAME Elite
      GAME Elite
    • GAME Wallet
      GAME Wallet
  • Our Services
    • Trade in (In Store)
      Trade in (In Store)
    • Pre-owned
      Pre-owned
    • Arena Time
      Arena Time
    • Xbox All Access
      Xbox All Access
    • Other Services
      Other Services
    • Contact Us
      Contact Us
    • Site Policies
      Site Policies
  • Product Support & Aftercare
    • Product guides
      Product guides
    • Accessory Care
      Accessory Care
    • Breakdown Care
      Breakdown Care
    • Monthly Care
      Monthly Care
  • Contact Us

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