Due to an increase in order volumes there may be a delay of up to 14 days in dispatching PlayStation 5 orders. We appreciate your patience and understanding as we work diligently to fulfill your orders. Thank you for choosing us!
If we do not resolve your complaint internally to your satisfaction, you can refer it to your local Citizens Advice or an alternative complaints body such as The Retail Ombudsman (www.theretailombudsman.org.uk), should you wish to use such a scheme.
Please note, whilst, we are not bound by the dispute resolution procedure they operate as we are not a member of their organisation, we would, of course, cooperate to the extent we are able to do so with the complaints process they follow.
