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Due to an increase in order volumes there may be a delay of up to 14 days in dispatching PlayStation 5 orders.
We appreciate your patience and understanding as we work diligently to fulfill your orders. Thank you for choosing us!

How can we help you?

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  • Black Friday
    • Help
      Help
  • Delivery & Collection
    • UK Deliveries
      UK Deliveries
    • Click & Collect
      Click & Collect
  • Orders & Payments
    • Pre-orders
      Pre-orders
    • Completed Orders
      Completed Orders
    • Payments
      Payments
    • Gift cards & Vouchers
      Gift cards & Vouchers
    • Product Info
      Product Info
  • Returns Policy
    • Returns
      Returns
    • Refunds
      Refunds
    • Product Recall
      Product Recall
  • Reward/Elite
    • GAME Reward/Account
      GAME Reward/Account
    • GAME Elite
      GAME Elite
    • GAME Wallet
      GAME Wallet
  • Store Services
    • Pre-owned/Refurbished
      Pre-owned/Refurbished
    • Trade In (In Store Only)
      Trade In (In Store Only)
    • Belong
      Belong
    • Disc Repair
      Disc Repair
    • Xbox All Access
      Xbox All Access
    • Store Finder
      Store Finder
  • Product Support & Aftercare
    • Accessory Care
      Accessory Care
    • Breakdown Care
      Breakdown Care
      Important Information - Breakdown Care
      • Extended cover does not have to be purchased at the same time as a domestic electrical good.
      • Your Breakdown Care policy can be cancelled within 45 days of purchase, and you’ll receive a full refund.
      • If we provide you with replacement equipment or a GAME voucher, your policy will cease. All you’d have to pay are applicable delivery charges.
      • You should be advised that extended warranties are available from other high street outlets, insurance companies and other providers. Cover may also be available for limited periods on some appliances from your credit card provider. Some household contents insurance policies offer cover for accidental damage, fire or theft. You may, however, find that an excess is payable and a claim may affect the cost of the subsequent insurance premiums.
      • Your policy documents will be sent to your delivery address within 14 days.
      • Your statutory rights will not be affected when you buy a policy. These include the right to claim a refund, repair, or replacement for up to six years (in Scotland it’s up to five years after you became aware, or could with reasonable diligence have become aware there was a problem) if your electrical goods were not of satisfactory quality or fit for purpose when they were sold to you. After the first six months, you will have to prove that the goods had a fault when sold to you. For further information about your statutory rights contact the Citizens Advice Bureau: 03444 111 444.
      • Domestic & General Insurance PLC is covered by the Financial Services Compensation Scheme. If we cannot meet our obligations to you under the policy, compensation may be available to cover these obligations. The compensation provides for 90% of any claim with no upper limit on the amount of the claim.

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    • Monthly Care
      Monthly Care
  • Other Services
    • Site Policies
      Site Policies
    • Contact Us
      Contact Us
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Financial Services
    • Frasers Plus
      Frasers Plus
  • Contact Us

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